Patient Guide

What are your hours?
We treat patients from 8:30a.m. through 5:00p.m., Monday through Friday, except for holidays.

What are your appointment policies?
We try very hard to schedule your appointment time within three days of your call. If you have a fracture, we will work you in on the same day. Please note that in our business, emergencies may cause an unscheduled delay in your appointment time. When this happens we do our best to notify you and give you the opportunity to reschedule.

Patients under the age of 18 must be accompanied by a parent or legal guardian.

If you need to cancel your appointment for any reason, please let us know as far in advance as possible.
Your call will allow another patient to receive care.

What do I bring to my appointment?
Here’s the checklist:
•   Insurance card and driver’s license;
•   Referral form if your insurance plan requires it;
•   A list of any medications you are taking;
•   X-Rays and MRIs you’ve had taken that may pertain to your problem;
•   Medical records from the emergency room or other physicians that may relate to your problem.

What if I have an emergency?
If you have a potentially life-threatening emergency, dial 911! The emergency room doctor will contact our doctor on call to care for you.
If you have an urgent concern that you feel cannot wait for regular office hours, call our office. We’ll call you back ASAP.

What insurance plans do you accept?
We are providers for a wide variety of health insurance plans; we accept Medicare, Auto Accident Insurance, Workers Compensation and a large number of HMO and PPO Plans. If you would like to ask about your specific plan, call our office.

We recommend that you contact the customer service department of your health insurance company. They will be happy to tell you if we are a recognized provider with your insurance company as well as the benefits you are entitled to under your specific plan.

What are your billing and payment policies?
As a courtesy, we will bill and collect payment directly from your insurance company when you assign your benefits to us. We will also file your secondary insurance claim if your primary coverage is through Medicare or an Automobile policy.

We expect payment when services are rendered. This includes, for example, your co-pay and any remaining deductible. If you are not insured, or if we are unable to verify your benefits, we will ask for payment in full at the time of service. If you are concerned about your ability to make full payment on date of your appointment, contact our office in advance and we will try to work out a budget arrangement.

What do I do when I need a prescription refilled?
Call our offices during regular business hours and select the Prescription option from our telephone menu. We check for messages throughout the day and will process your request as soon as possible.

What if I need Disability Forms or Attorney Reports?
Contact our office and speak with our medical records department. Once we have the appropriate authorizations, we will fulfill your request in a timely manner. There is a $25 fee for completing disability forms.