Thanks for Your Patience, Update on New Telephone System
Thank you for your patience as we continue to work out the kinks of our new phone system. We receive on average of 1,000 calls every day and are diligently working to make sure your call gets to the appropriate person.
New Phone Menu
Now when you call our practice, you will be greeted with a message and several phone prompts. To help direct you to the right place, please review the selections and their direct extensions below.
|To schedule an appointment – Press 1, then option 1 to schedule, reschedule or cancel an appointment. Once you’ve exceeded the 15-minute waiting limit for the appointment queue, you will be asked to leave a voicemail.||Press 1, then option 1|
|To follow up on a medical referral||Press 1, then option 1|
|To schedule a new work comp or auto appointment||Press 1, then option 2, or dial extension 5000|
|For medical records||Press 4, then option 1, or dial extension 4000|
|For prescription refills and prescription requests – This mailbox is continually checked throughout the day. For a faster response, please call your pharmacy directly. They in turn will contact our clinical staff with a refill request if needed.||Press 3, then option 1, then option 1 again, or dial extension 3001|
|For imaging inquiries||Press 3, then option 2, or dial extension 2000|
|For specialty medication requests||Press 3, then option 1, then option 2 or dial extension 2001|
|For surgery scheduling||Press 3, then option 5
For surgical authorizations, press 3 or dial ext 2151
For Drs. Hollmann and Turnbull, press 4 or dial ext 2153
For Drs. Reed and Lavoie, press 5 or dial ext 2150
For Drs. Steen, Brodrick and Watts, press 6 or dial ext 2152
For Dr. Browning, press 7, or dial ext 2155
|For scheduling an EMG or ESI procedure||Press 3, then option 5
For EMG and nerve conduction studies, press 1 or dial ext 2120
For ESI procedures, press 2 or dial ext 6000
|To leave a message on our clinical message line – This mailbox is continually checked throughout the day. Messages left after 4 pm, may not be returned until the next business day.||Press 3, then option 3, or dial ext 1000|
|For questions regarding billing||Press 4, then option 2|
Other Ways to Communicate with FOA
- Patients may communicate electronically with our clinical staff by using our secure Patient Portal. The portal gives patients access to view their next appointment and medical records, and to ask non-urgent questions of our clinical staff. Please do not use the portal for after-surgical care questions.
- You can also reach us by using the contact form on the Contact Us page of our website. We do our best to answer each inquiry within 2 business days.